Frequently Asked Questions
When will my product be shipped?
Typically will be shipped within 5-7 Business Days depending on when you order a product.
Please note this may be longer depending on our availability. If you ordered a 'Pre-Order' item as noted in the product title or description, it will be shipped by the earliest provided date on the product page. All orders will be shipped at once if you order a 'Pre-Order' item, and product(s) in-stock.
Do you ship internationally?
Yes we do!
However, there are certain countries that USPS and other Shipping Couriers have suspended shipping to. Please refer to 'Shipping Policy' for more information.
I have an issue or question regarding my order about...
Please send an email to support@ftmediaworks.com with your order information (FT#XXXX) as well as details of your question and/or issue. You can also use our Chat feature to get in touch with us!
Do you plan on doing restocks?
It depends on the product, and interest. If it is currently in stock, I strongly recommend purchasing it before it sells out.
