Frequently Asked Questions:
Q: "When will my product be shipped?"
A: Typically will be shipped within 5-7 Business Days depending on when you order a product. Please note this may be longer depending on my schedule. If you ordered a 'Pre-Order' item, as noted in the product title or description, it will be shipped by the earliest provided date on the product page. All orders will be shipped at once if you order a 'Pre-Order' item, and product(s) in-stock.
Q: "Do you ship internationally?"
A: Yes we do! However, there are certain countries that USPS and other Shipping Couriers have suspended shipping to. Please refer to 'Shipping Policy' for more information.
Q: “I have an issue or question regarding my order about…”
A: “Please send an email to support@ftmediaworks.com and include your Order information (FT#XXXX) as well as details of your question and/or issue. You can also use our Chat Feature to get in touch with us!
Q: "Do you plan on doing restocks?"
A: It depends on the product, and interest. If it's a product that you want and is currently in stock, I strongly recommend purchasing it before it sells out.
Q: "What does 'ITAR-Restricted' mean?"
A: ITAR is called 'International Traffic in Arms Regulation', which controls the sale of 'defense goods' and services. Some accessory products on this website are available for Customers in the United States only and cannot be exported overseas.
Q: "What Payment Methods do you accept?"
A: We currently accept PayPal, Shop Pay, and most Credit/Debit Cards! You can select either or for check-out options.
Q: "I live outside of the United States, and I am interested to do a Group Buy. Is this possible?"
A: Yes! If you are interested to do a Group Buy*, please reach out to us! We are happy to make something happen to reduce shipping costs and/or offer discounts!
*Please Note: Any products that are ITAR-Restricted will not be allowed.
